Frequently Asked Questions
Frequently Asked Questions
What are the main benefits?
ASSIST CARD services help you to overcome any unexpected event during your trip. Medical assistance due to an accident or illness, urgent dental care, legal counsel, lost baggage recovery, trip insurance, and concierge services among others.
How is ASSIST CARD different from travel insurance?
ASSIST CARD is not a travel insurance company but a travel assistance organization. Traveler's assistance is different from travel insurance. A travel insurance policy will entitle you to receive services from a physician or specialist that may or may not speak your own language. You may have to face deciding what hospital to go to, or be provided with only a referral. You would be expected to pay for services rendered and seek reimbursement of the money you spent when you returned home from the ordeal. With ASSIST CARD, you would simply call a live operator -available 24 hours a day, 7 days a week- at our local or nearest Assistance Center and request the services needed. We will speak your language, send a physician to your hotel room, make an appointment with a first-level specialist, or send you to the most adequate hospital. We will provide these, and many other services offered to our travelers - such as, track lost luggage or pay for the airfare of a relative, if traveling alone - in the event you needed to remain hospitalized while abroad. The best feature, is that ASSIST CARD pays for the services while you are being cared for and you do not have to pay out-of-pocket.
What should I do if I need assistance?
Should you need any type of assistance, the first thing you must do is contact the nearest Assistance Center at the telephone number in the directory provided. You may also locate the phone number on our website: www.assist-card.com. If you have any difficulty contacting a specific location, please call the regional alarm center or any ASSIST CARD office in the world.
How do I proceed in case of an emergency?
Contact the Assistance Center of the country you are in. They will advise you of the steps to follow (if you are unable to call before receiving the assistance, please call immediately within the next 24 hours). Have your ASSIST CARD number at hand, as it will be requested for identification.
ASSIST CARD will provide essential medical assistance - such as, schedule an appointment with a specialist, send a doctor to your hotel or an ambulance, if necessary. If needed, we will make arrangements for clinical tests, X-rays and lab tests, as well as hospitalization in the nearest and most qualified medical center. These services include all the medical procedures crucial to properly evaluating and addressing a medical emergency including computer tomography or complex surgery.
Do all doctors speak several languages, or English only?
We cannot guarantee a doctor abroad will speak your language. In the event, he/she does not speak your preferred language - simply call the ASSIST CARD central and the assistance coordinator will serve as an interpreter between you and the doctor.
Do you always send a physician to the hotel room?
We generally do. Sometimes, we cannot - either because it is not a local custom (for instance, in the United States, physicians prefer to see patients in their office), because the need of the cardholder requires the patient be seen at a hospital (in case of a trauma, where our assistance coordinator is sure X-Rays will be needed) or it is best to go directly to the office of a specialist.
If I am in a cruise, how does the service work?
Should you feel sick onboard the ship, please visit the medical facility and present your ASSIST CARD. In case of an emergency on land (at a port, for example) - you may contact the ASSIST CARD Assistance Center for the region or any ASSIST CARD office to receive the proper service.
What happens if I have an accident the day before returning home?
You will be assisted and are covered through the expiration date indicated on the card purchased. In case of hospitalization, the assistance may be extended up to 7 days after the original end date of contracted service and only for necessary hospital and/or hotel expenses.
What is pre-existence?
Pre-existence refers to all illnesses that are present before the trip begins, even if they are unknown to the passenger.
ELDERLY (75 YEARS AND OLDER)
Is there any limitation for people ages 75 and older?
For travelers of age 75 and over the following apply:
1) There is a $200 USD deductible per case.
2) ASSIST CARD will not provide its services in case of any surgical procedure that requires an implant, replacement and/or repair of a prosthesis or related elements. We will not cover complementary tests, post-surgery therapy, hospitalization expenses, replacement or air tickets, etc. associated with such a surgery. At this time, Cancelation coverage for those over the age of 90 is not available.
What is the Maximum Global Amount (M.G.A.)?
All of our services are provided free up to a maximum amount that depends on the product you purchased and on whether the need for the assistance services arises from an accident or and illness. In the event of an illness, if it is pre-existing.
What if my luggage gets damaged?
Baggage insurance covers the misplaced item as a whole. If your bag breaks or is damaged during the trip, the insurance will not cover individual belongings inside. In these cases, we recommend you contact the airline.
Where are reimbursements made?
All reimbursements are made in the country where the services were contracted (purchased). If absolutely necessary, an exception may be authorized.
ASSIST-CARD GLOBAL CRUISE