Our Services
Frequently Asked Questions
Frequently Asked Questions

GENERAL
What are the main benefits?
How is ASSIST CARD different from travel insurance?
What is the geographical scope of validity for ASSIST CARD services?
Is it possible to select only health coverage?
Is it possible to purchase only Cancellation Insurance?
Does ASSIST CARD help me if I'm traveling pre and/or post-cruise?
I am traveling with a minor (under 15 years old), what happens if I have an accident?

PRICES
How much is the exclusive ASSIST CARD product for Royal Caribbean Cruise Lines?
Are there special rates for families or groups?
Is there any special rate for students?
Is there any special rate/discount for senior citizens?
Are the prices the same for a baby or an adult?

COVERAGE DURATION
I am unsure of the exact duration of my trip. I am traveling for 30 days, however, what happens if I extend my stay? How shall I proceed?
What should I do to extend my trip coverage, on my 60-day card while I’m abroad?
How many days before the trip should I purchase my card?
What if I buy the product and then decide not to travel? What if I decide to change the dates of travel of my trip?

ASSISTANCE
What should I do if I need assistance?
How do I proceed in case of an emergency?
What if I need to see a doctor urgently, and I cannot contact ASSIST CARD prior?
Medical Assistance
Do all doctors speak several languages, or English only?
Do you always send a physician to the hotel room?
If I need to have surgery, do you send me back to my country of residence?
If I get sick and I want to return to my country, do you send me back?
If I am in a cruise, how does the service work?
What happens if I have an accident while skiing or doing water sports?
What happens if I have an accident the day before returning home?
Can I choose the clinic or hospital I want?
If I wish to check my blood pressure, where do I have to call?
Are the places I may attend for services, public or private?

PRE-EXISTING CONDITIONS
What is pre-existence?
If I have a pre-existing illness, and I need assistance - will ASSIST CARD pay?

PREGNANCIES
If I am pregnant, will you assist me?

ELDERLY (75 YEARS AND OLDER)
Is there any limitation for people ages 75 and older?

MAXIMUM GLOBAL AMOUNT
What is the Maximum Global Amount (M.G.A.)?
How much does ASSIST CARD cover for accident or illness?

OTHER SERVICES
In case of a car accident, am I covered?
Is the repatriation of remains included in case of death?
What should I do if my passport is lost or stolen?

LUGGAGE LOSS
Is my baggage insured?
What if my luggage gets damaged?
What happens if someone steals belongings from inside my suitcase?
Am I compensated, if I am robbed on the street?

INSURANCE
In case of death, who receives the financial benefit of the insurance?
Can I change/choose the beneficiary on the policy?

REIMBURSEMENT
If I need something, and I purchase it, will you reimburse me for it?
Where are reimbursements made?

Downloads
PDF Download ASSIST-CARD GLOBAL CRUISE
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PDF Download General Conditions
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